Job Description
Join NexusTech Solutions as a Night Shift Technical Support Specialist and become an integral part of our 24/7 operations team. This fully remote position offers the flexibility to work from anywhere in New York while providing critical technical assistance to our global client base. You'll troubleshoot complex IT issues, optimize system performance, and deliver exceptional customer service during overnight hours. If you're a tech-savvy professional seeking work-life balance without compromising career growth, this role is your gateway to success in the dynamic IT support landscape.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues via phone, chat, and remote access
- Monitor system alerts and proactively address infrastructure vulnerabilities during overnight hours
- Document detailed incident reports and maintain accurate knowledge base articles
- Collaborate with global IT teams to resolve complex cross-functional technical challenges
- Conduct system maintenance and updates during low-traffic periods
- Train and mentor junior support staff on escalation protocols
- Implement security protocols and maintain compliance with data protection standards
Qualifications
- 3+ years of experience in IT support or helpdesk environments
- Advanced knowledge of Windows/Linux systems, cloud platforms (AWS/Azure), and networking fundamentals
- CCNA or CompTIA Network+ certification preferred
- Proven ability to troubleshoot complex issues independently with minimal supervision
- Exceptional written and verbal communication skills for remote interactions
- Comfortable working overnight shifts (11 PM - 7 AM EST)
- Strong problem-solving abilities with experience in ticketing systems (Jira/ServiceNow)
- Must be authorized to work in the United States