Job Description
Are you a night owl who thrives on solving complex technical challenges while the rest of the world sleeps? Nexus Tech Solutions is seeking a highly skilled Senior Technical Support Specialist to join our elite remote team based in Portland, Oregon.
In this pivotal role, you will manage critical infrastructure and support tickets during our off-peak weekend hours. We offer a premium compensation package for weekend availability, including competitive hourly rates and comprehensive benefits. If you value work-life balance and want to leverage your expertise in a flexible remote environment, we want to hear from you.
Why Join Us?
- Flexibility: Enjoy your weekdays off with a guaranteed weekend schedule.
- Competitive Pay: Earn $25-$35/hour depending on experience.
- Remote Freedom: Work from anywhere in the US with a focus on Portland, OR residents.
Responsibilities
- Provide advanced technical troubleshooting and support for enterprise-level hardware and software systems during weekend shifts.
- Monitor system alerts and infrastructure health to proactively resolve potential outages before they impact users.
- Manage and resolve escalated tickets from Tier 1 support, ensuring a 99.9% first-contact resolution rate.
- Document all technical resolutions, incident reports, and knowledge base articles for team reference.
- Collaborate with the engineering and product teams to relay critical feedback and recurring issues.
- Perform essential system maintenance, patch management, and security updates during low-traffic periods.
Qualifications
- Minimum of 3-5 years of experience in technical support, IT helpdesk, or system administration.
- Proven ability to work independently in a remote environment with high self-motivation.
- Strong knowledge of Windows/Linux operating systems, network troubleshooting, and VPN configurations.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn, RemotePC).
- Excellent verbal and written communication skills with the ability to explain complex concepts to non-technical stakeholders.
- Flexibility to work rotating weekend shifts, including Saturdays and Sundays.