Job Description
Join CyberSecure Solutions Inc. as a Remote Night Shift IT Support Specialist and become the guardian of our clients' digital infrastructure. This premium opportunity offers competitive compensation, comprehensive benefits, and the flexibility of remote work while serving Sacramento's thriving tech community. You'll be the critical overnight support system ensuring seamless operations for enterprise clients during off-peak hours.
Why This Role Stands Out:
- Competitive hourly rate with performance-based bonuses
- Full benefits package including health insurance and retirement plan
- 24/7/365 support schedule with guaranteed shift consistency
- Cutting-edge virtual lab environment for hands-on troubleshooting
- Clear career advancement path to senior technical roles
Responsibilities
- Provide Tier 2-3 technical support for enterprise clients via remote access and phone systems
- Monitor network security systems and respond to overnight alerts within SLA timeframes
- Diagnose and resolve complex hardware/software issues across Windows/Linux environments
- Execute scheduled system maintenance, updates, and security patches during off-peak hours
- Document all incidents, resolutions, and knowledge base contributions in ITSM platform
- Collaborate with global support teams during critical incident escalations
- Contribute to continuous improvement of support protocols and documentation
Qualifications
- 3+ years of experience in enterprise IT support or helpdesk operations
- CompTIA Security+ or equivalent cybersecurity certification required
- Proficiency in Windows Server administration, Active Directory, and cloud platforms (AWS/Azure)
- Strong diagnostic skills for network, VPN, and remote access issues
- Ability to work independently with minimal overnight supervision
- Excellent written communication skills for technical documentation
- Available to work 12-hour night shifts (7:00 PM - 7:00 AM) with rotating weekends
- Reliable high-speed internet connection and dedicated home office space