Job Description
Join TechNova Solutions as a Night Shift IT Support Specialist and become the backbone of our 24/7 operations. This fully remote role offers the flexibility of working from home while supporting our Phoenix-based clients during critical overnight hours. You'll be at the forefront of cutting-edge technology, solving complex challenges in a dynamic environment that values innovation and work-life balance. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in one of Arizona's fastest-growing tech sectors.
Responsibilities
- Provide remote technical support for enterprise systems, software, and hardware during night shift hours
- Monitor and troubleshoot network infrastructure, servers, and cloud services
- Document incident reports, resolutions, and standard operating procedures
- Collaborate with cross-functional teams to implement system upgrades and patches
- Maintain security protocols and ensure compliance with company policies
- Deliver exceptional customer service via phone, chat, and remote access tools
Qualifications
- 3+ years of experience in IT support or systems administration
- Strong knowledge of Windows/Linux operating systems and networking fundamentals
- Proficiency with remote support tools (e.g., TeamViewer, RDP, SCCM)
- Ability to work independently with minimal supervision during night shifts
- Excellent problem-solving and communication skills
- CompTIA A+/Network+ certification or equivalent experience
- Availability to work Monday-Friday, 10:00 PM - 6:00 AM MST