Job Description
Join Nexus Global Solutions as a Remote Night Shift Specialist and embrace the freedom of flexible hours while making an impact! We're seeking dedicated professionals in Detroit, MI and Ohio to support our 24/7 operations from home. Enjoy competitive pay, comprehensive benefits, and the opportunity to work during hours that suit your lifestyle. No commute required – just reliable internet and a commitment to excellence. Apply today and transform your career!
Responsibilities
- Provide exceptional customer support via phone, email, and chat during night shift hours
- Monitor and resolve system alerts ensuring 99.9% uptime
- Document interactions and update CRM databases with precision
- Collaborate with cross-functional teams using digital tools
- Adhere to strict SLA and compliance protocols
- Identify process improvement opportunities
- Maintain accurate shift handover documentation
Qualifications
- Minimum 2 years customer service or technical support experience
- Proven ability to work independently during night shifts
- Strong written/verbal communication skills
- Proficient with MS Office and remote collaboration tools
- High-speed internet connection and quiet workspace
- Flexibility to work 10-hour shifts (7 PM - 5 AM EST)
- Experience with ticketing systems (Zendesk/Jira preferred)