Job Description
Are you a problem-solver who thrives in the quiet of the night? Apex Global Solutions is seeking a dedicated Remote Night Shift Technical Support Specialist to join our elite Memphis-based team. We offer the ultimate flexibility—work from the comfort of your home while serving our nationwide client base during off-peak hours.
As a key member of our technical team, you will be the first line of defense for complex technical inquiries, ensuring our clients experience zero downtime. We value professionalism, technical prowess, and the ability to work independently. If you are ready to advance your career in a high-growth environment with competitive compensation and night-shift perks, apply today.
Responsibilities
- Provide expert technical assistance and troubleshooting for hardware, software, and network issues via remote channels.
- Diagnose and resolve complex technical problems with minimal supervision during the night shift.
- Document all customer interactions and technical resolutions accurately in our CRM system.
- Collaborate with the day-shift engineering team to escalate and resolve critical issues.
- Stay updated with the latest technology trends and internal knowledge base updates.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- 1-3 years of experience in technical support, help desk, or customer service.
- Must be legally authorized to work in the USA.
- Reliable high-speed internet connection and a dedicated home office setup.
- Ability to work a rotating night shift schedule (10:00 PM - 6:00 AM EST).