Job Description
Are you a night owl looking for a stable career in remote work? Apex Systems is currently seeking a dedicated Night Shift Technical Support Specialist to join our growing team in Long Beach, CA.
As a vital link in our support chain, you will help clients resolve complex technical issues from the comfort of your home. We pride ourselves on our high-conversion support model and are looking for candidates who can thrive in a quiet, autonomous environment while delivering top-tier service.
Why You'll Love This Role:
- Work from home with a competitive $25 - $35/hr salary.
- Schedule designed for night owls (e.g., 10:00 PM – 6:00 AM).
- No commute—enjoy the Long Beach lifestyle while you work.
- Comprehensive health benefits and paid time off.
Responsibilities
- Provide tier 2 technical support via chat, email, and phone to clients in the US.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Document all interactions and resolutions in our ticketing system accurately.
- Maintain a high level of customer satisfaction and professional communication.
- Collaborate with the day shift team to ensure zero service gaps during shift transitions.
- Identify common technical trends and suggest proactive solutions to management.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in technical support or customer service is highly desirable.
- Must be available to work the night shift consistently.
- Reliable high-speed internet and a dedicated, quiet home office space.
- Strong problem-solving skills and the ability to troubleshoot independently.
- Proficiency in Microsoft Office Suite and basic operating systems.