Job Description
Join the Night Owl Team at Nexus Horizon Solutions
Are you a night owl? Do you thrive when the world sleeps? Nexus Horizon Solutions is seeking a dedicated Remote Night Shift Technical Support Specialist based in Mesa, AZ. Experience the freedom of working from home while maintaining a healthy work-life balance. We are looking for tech-savvy individuals who excel in a quiet, focused environment.
As a key member of our support team, you will be the first line of defense for our clients, resolving complex technical issues with precision and empathy.
Responsibilities
- Troubleshoot Hardware & Software: Diagnose and resolve technical issues for remote clients using remote access tools like TeamViewer.
- Ticket Management: Log all interactions and resolutions accurately in our CRM system (Zendesk/ServiceNow).
- Client Communication: Provide clear, patient, and professional guidance via phone and email during off-peak hours.
- System Maintenance: Assist in the maintenance and updates of internal systems to ensure 99.9% uptime.
- Collaboration: Coordinate with day-shift teams to transfer critical cases and share knowledge.
Qualifications
- Experience: Minimum 1-2 years of experience in technical support or help desk environments.
- Technical Skills: Proficient in Windows, macOS, and troubleshooting network connectivity issues.
- Environment: Reliable high-speed internet and a dedicated, quiet home office space.
- Schedule: Must be available to work 10:00 PM - 7:00 AM MST on a consistent basis.
- Education: High School Diploma or GED required; Associate’s degree in IT is a plus.