Job Description
Join Nashville's fastest-growing tech firm as a Remote Part-Time Customer Support Specialist! We're seeking passionate individuals to deliver exceptional service with flexible hours that fit your lifestyle. This fully remote role offers the perfect blend of professional growth and work-life balance, allowing you to thrive from anywhere while supporting our innovative platform.
At Nashville Tech Solutions, we believe in empowering our team through cutting-edge tools and a collaborative culture. Enjoy the freedom of remote work with structured training, competitive compensation, and the opportunity to make real impact. Perfect for students, parents, or professionals seeking flexible schedules without compromising career advancement.
Responsibilities
- Resolve customer inquiries via email, chat, and phone with exceptional efficiency
- Document interactions and maintain accurate case histories in CRM systems
- Collaborate with cross-functional teams to resolve complex technical issues
- Contribute to process improvements by identifying recurring customer pain points
- Meet performance metrics including response time and customer satisfaction scores
- Participate in weekly team meetings and training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficiency with remote work tools (Slack, Zoom, CRM platforms)
- Excellent written and verbal communication skills
- Strong problem-solving abilities with attention to detail
- Self-motivated with reliable high-speed internet connection
- Availability to work 20-25 hours weekly during core business hours (9am-5pm CT)