Job Description
Join our award-winning remote team at ConnectHome Solutions! We're seeking a Part-Time Customer Support Specialist to provide exceptional service from the comfort of your Kansas City home. Enjoy 100% remote work with flexible scheduling (20-30 hours/week) while helping clients navigate our innovative home automation platform. This is your chance to build a meaningful career without commuting, with full training provided and opportunities for growth into senior roles.
Our ideal candidate thrives in virtual environments and values work-life balance. You'll receive premium equipment, competitive benefits, and join a culture that celebrates remote work excellence. If you're passionate about problem-solving and want to make an impact from anywhere in Missouri or Texas, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with 95% satisfaction rate
- Guide users through technical troubleshooting for smart home devices
- Maintain detailed case documentation in CRM system
- Collaborate with engineering teams to escalate complex issues
- Proactively identify product improvement opportunities
- Complete weekly performance metrics and training modules
Qualifications
- 1+ years customer service experience in remote environment
- Proficient with CRM software and ticketing systems
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- High-speed home internet connection (minimum 50 Mbps)
- Strong problem-solving and conflict resolution abilities
- Available to work flexible shifts including weekends