Job Description
Join Omaha Tech Solutions as a Remote Tech Support Specialist and become the hero behind our clients' seamless digital experiences! We're seeking a tech-savvy professional to provide exceptional remote support from the comfort of your home in Omaha. Enjoy flexible hours while making a tangible impact on businesses and individuals across Nebraska. Our collaborative team thrives on innovation, and we offer competitive compensation, ongoing training, and a culture that celebrates problem-solving excellence. If you're passionate about technology and helping others succeed, this is your opportunity to shine!
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide exceptional customer service across phone, chat, and email channels
- Install, configure, and maintain operating systems and applications
- Document technical issues and solutions in our CRM system
- Collaborate with senior engineers on complex technical escalations
- Conduct system updates and security patch implementations
- Train users on best practices for digital security and efficiency
Qualifications
- 2+ years of technical support experience in remote/hybrid environments
- Proficiency with Windows/macOS/Linux operating systems
- Strong troubleshooting skills for network connectivity issues
- CompTIA A+ or equivalent certification preferred
- Excellent written and verbal communication skills
- High-speed internet connection and dedicated home office space
- Ability to work independently while collaborating with global teams
- Customer-first mindset with patience and empathy