Job Description
Join TechSolutions NY as a Remote Tech Support Specialist and become the hero behind our clients' seamless digital experiences. We're urgently seeking tech-savvy professionals to deliver exceptional remote support across New York's thriving business landscape. This full-time role offers competitive compensation, flexible remote work arrangements, and opportunities to advance your career in IT support. You'll work with cutting-edge technologies while making tangible impacts on user productivity and satisfaction.
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve system connectivity problems across Windows/macOS environments
- Install, configure, and maintain cloud-based applications and security protocols
- Document all interactions in ticketing systems with detailed resolution steps
- Collaborate with cross-functional teams to escalate complex technical issues
- Conduct user training sessions on system best practices and security protocols
Qualifications
- 3+ years of experience in remote IT support or helpdesk environments
- CompTIA A+ or equivalent certification required
- Expert knowledge of Windows 10/11, macOS, and networking fundamentals
- Proficiency in ticketing systems (ServiceNow, Jira) and remote desktop tools
- Exceptional troubleshooting skills with customer-first communication approach
- Experience with cloud platforms (AWS/Azure) and security protocols