Job Description
Join our award-winning remote tech support team in Raleigh, NC and become the hero behind seamless digital experiences! We're seeking a passionate Tech Support Specialist to provide exceptional remote assistance to clients across the United States. Enjoy the flexibility of 100% remote work while advancing your career in a dynamic, innovative environment. Our competitive compensation package includes comprehensive health benefits, professional development stipends, and quarterly team-building events.
Responsibilities
- Diagnose and resolve complex technical issues via remote support channels (phone, chat, email)
- Install, configure, and maintain software/hardware systems for enterprise clients
- Create detailed documentation of troubleshooting procedures and solutions
- Collaborate with cross-functional teams to resolve escalated technical challenges
- Proactively monitor client systems to prevent potential disruptions
- Train users on new technologies and best practices
- Contribute to knowledge base articles and process improvements
Qualifications
- 3+ years of experience in remote technical support or helpdesk environments
- Expert knowledge of Windows/macOS, networking fundamentals, and cloud platforms
- CompTIA A+ or equivalent certification required
- Strong analytical skills with ability to troubleshoot complex systems
- Exceptional written and verbal communication abilities
- Experience with ticketing systems (Zendesk, ServiceNow)
- Ability to work independently with minimal supervision
- Relevant degree or equivalent technical training preferred