Job Description
Join TechGuard Solutions' elite remote-friendly night shift team and become the guardian of our clients' digital infrastructure. We're seeking a dedicated Support Specialist to monitor and resolve critical systems issues during overnight hours while enjoying competitive compensation and flexible remote work arrangements. Houston's thriving tech scene meets cutting-edge cloud operations in this unique opportunity.
Why You'll Love This Role:
- 100% remote-friendly with night shift differential pay
- Access to enterprise-level training and AWS/Azure certifications
- Collaborative global team with 24/7 rotation coverage
- Comprehensive benefits including health insurance and 401(k)
Responsibilities
- Monitor and troubleshoot cloud infrastructure, servers, and network systems during night shift hours
- Provide Tier 3/4 technical support for enterprise clients via ticketing systems and chat
- Execute disaster recovery protocols and incident response procedures
- Collaborate with global support teams using Jira and Slack for seamless handovers
- Document technical solutions and create knowledge base articles
- Conduct proactive system health checks and performance optimization
- Participate in monthly on-call rotations for critical incidents
Qualifications
- 3+ years of enterprise-level IT support experience with night shift exposure
- Expertise in Windows Server, Linux, and cloud platforms (AWS/Azure)
- Strong scripting skills (Python/PowerShell) for automation
- ITIL Foundation certification or equivalent experience
- Ability to work independently and make critical decisions under pressure
- Excellent written communication skills for technical documentation
- CompTIA Security+ or equivalent security certification