Job Description
Join TechSolve Solutions as a Remote Tech Support Specialist and become the backbone of our clients' digital success! We're seeking a highly skilled professional to deliver exceptional technical assistance to users across Virginia Beach and beyond. Enjoy the flexibility of remote work while making a tangible impact in a dynamic, fast-paced environment. Our team values innovation, collaboration, and continuous learning, offering competitive compensation and opportunities for career growth.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote access tools
- Install, configure, and maintain desktop/laptop systems and peripheral devices
- Provide expert guidance on cybersecurity best practices and data protection protocols
- Document technical issues, solutions, and asset inventory in CRM systems
- Collaborate with Tier 2/3 teams for complex problem escalation and resolution
- Develop and maintain technical documentation and training materials
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- 3+ years of experience in technical support or IT operations
- Proficiency with Windows/macOS, networking fundamentals, and cloud platforms
- Strong troubleshooting skills with diagnostic tools like Wireshark or TeamViewer
- CompTIA A+/Network+ certification or equivalent experience
- Excellent communication skills with ability to translate technical concepts
- Experience with ITSM platforms (ServiceNow, Jira Service Desk)
- Ability to work independently with minimal supervision
- Valid Virginia driver's license for occasional on-site support