Job Description
Join TechConnect Solutions and enjoy the freedom of remote work with weekly paychecks! We're seeking skilled Technical Support Specialists to deliver exceptional service to clients across Santa Ana and beyond. This contract position offers competitive hourly rates, flexible scheduling, and the opportunity to work with cutting-edge technologies. If you're passionate about problem-solving and thrive in a remote environment, apply today to start your journey with us.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide exceptional customer service through phone, chat, and email
- Document troubleshooting steps and solutions in CRM systems
- Collaborate with team members to resolve complex technical problems
- Conduct system updates and maintenance remotely
- Train users on technology best practices
- Monitor system performance and security protocols
Qualifications
- 2+ years of technical support experience
- Proficiency with Windows/macOS and networking fundamentals
- Certifications (CompTIA A+, Google IT Support, or equivalent)
- Strong written and verbal communication skills
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- Ability to work independently with minimal supervision
- High-speed internet connection and quiet home office setup
- Valid California driver's license (for occasional onsite support)