Job Description
Join Cincinnati's premier tech innovator as a Remote Tech Support Specialist! We're seeking customer-focused tech experts to deliver exceptional support from home while staying connected to our vibrant Ohio community. Enjoy competitive compensation, comprehensive benefits, and flexible remote work arrangements. Grow your career with cutting-edge tools and mentorship from industry leaders.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Support Windows/macOS environments and cloud-based applications
- Document cases meticulously in Zendesk and knowledge base
- Collaborate with Tier 2 engineers for complex escalations
- Proactively monitor system health and implement preventive solutions
- Train users on security best practices and new technologies
Qualifications
- 3+ years in technical support or help desk roles
- Expert troubleshooting skills for Windows/macOS and network connectivity
- CompTIA A+/Network+ or equivalent certification required
- Experience with remote support tools (TeamViewer, AnyDesk)
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Strong problem-solving and customer empathy abilities