Job Description
Join Alaska's premier tech firm as a Senior Night Shift Support Specialist. We offer premium compensation and a dynamic remote-friendly environment supporting critical infrastructure during off-peak hours. This high-impact role combines competitive pay with exceptional benefits while maintaining work-life balance through our structured night shift schedule. Ideal for detail-oriented professionals seeking career growth in Alaska's thriving tech sector.
Responsibilities
- Provide 24/7 remote technical support for enterprise systems during night shift (10 PM - 6 AM)
- Monitor and troubleshoot complex IT infrastructure including cloud services and network security
- Document incident resolutions and maintain detailed knowledge base entries
- Collaborate with global teams during critical system updates and maintenance windows
- Proactively identify system vulnerabilities and recommend preventive measures
- Maintain SLA compliance for all night shift support tickets
Qualifications
- 5+ years of enterprise-level IT support experience
- Advanced certification in AWS, Azure, or Google Cloud
- Expertise in Linux/Windows server administration
- Strong background in cybersecurity protocols and threat detection
- Ability to work independently with minimal supervision during off-hours
- Excellent written and verbal communication skills
- Must be eligible to work in the United States