Job Description
Join our dynamic team as a Night Shift Support Specialist in Phoenix, AZ! We're seeking dedicated professionals to provide exceptional technical and customer support during overnight hours. Enjoy the stability of weekly pay while working in a fast-paced environment where your problem-solving skills make a real impact. Our competitive compensation package includes performance-based bonuses and comprehensive benefits. Apply today to start your rewarding career in tech support!
Responsibilities
- Resolve technical issues via phone, email, and chat for enterprise clients
- Document support tickets accurately in CRM systems
- Collaborate with day-shift teams for seamless handovers
- Monitor system alerts and escalate critical issues promptly
- Conduct routine maintenance on assigned infrastructure
- Maintain high customer satisfaction metrics (CSAT >90%)
- Train on new technologies and product updates monthly
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years in technical/customer support role
- Proficiency with Windows/macOS and cloud platforms
- Strong troubleshooting and diagnostic skills
- Ability to work independently with minimal supervision
- Excellent written and verbal communication skills
- Available to work 11 PM - 7 AM, Monday-Friday
- CompTIA A+ or equivalent certification (or willingness to obtain)