Job Description
Join TechFlow Solutions as a Senior Remote Tech Support Specialist and transform how businesses in Denver and beyond tackle IT challenges. We're offering a $7,500 sign-on bonus for qualified candidates who can deliver exceptional remote support experiences. This fully remote role empowers you to solve complex technical issues while enjoying Denver's vibrant culture without the commute. Our team thrives on innovation, collaboration, and continuous learning—perfect for tech enthusiasts ready to make an impact.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues via phone, chat, and remote desktop
- Document troubleshooting steps and solutions in ticketing systems with meticulous detail
- Collaborate with cross-functional teams to resolve escalated customer issues
- Develop and maintain technical documentation, knowledge base articles, and training materials
- Monitor system health, proactively identify risks, and implement preventative measures
- Mentor junior support staff and conduct technical training sessions
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- 3+ years of experience in enterprise-level technical support or IT operations
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Network+ or equivalent networking certification required
- Proficiency in scripting (PowerShell/Bash) and automation tools
- Exceptional problem-solving skills with ability to troubleshoot complex, multi-layered issues
- Strong written and verbal communication skills with ability to explain technical concepts to non-technical users
- Experience with remote support tools (TeamViewer, AnyDesk, or similar)
- Ability to work independently in a remote environment with minimal supervision