Job Description
Join NexusTech Solutions as a Remote Tech Support Specialist and transform your passion for technology into a rewarding career! We're seeking tech-savvy professionals in New York, NY to start immediately and deliver exceptional remote support to our enterprise clients. Enjoy competitive compensation, full benefits, and the flexibility of 100% remote work while making a tangible impact on user experiences.
As a key member of our dynamic support team, you'll troubleshoot complex technical issues, optimize system performance, and become a trusted advisor for diverse clients. Our cutting-edge tech stack and continuous learning opportunities ensure you'll stay at the forefront of IT support innovations. Apply today and start your high-growth tech career tomorrow!
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools (TeamViewer, AnyDesk)
- Provide Tier 2/3 support for Windows, macOS, and cloud infrastructure (AWS, Azure)
- Document ticket resolutions using ServiceNow and maintain detailed knowledge base articles
- Collaborate with network engineers to resolve connectivity and security incidents
- Train end-users on cybersecurity best practices and system optimization techniques
- Monitor system health using Nagios and SolarWinds platforms
- Contribute to IT process improvement initiatives and SOP development
Qualifications
- 3+ years of enterprise-level remote tech support experience
- CompTIA A+/Network+ certifications or equivalent demonstrable expertise
- Proficiency in Active Directory, VPN configurations, and endpoint management (Intune)
- Experience with ticketing systems (Zendesk, Jira) and remote access protocols
- Strong diagnostic skills for hardware, OS, and SaaS application troubleshooting
- Excellent written/verbal communication with customer-focused mindset
- Ability to work independently in a remote environment with minimal supervision
- Relevant degree in IT or related field preferred