Job Description
Join TechConnect Solutions as a Part-Time Remote Tech Support Specialist and become the hero behind our seamless digital experiences. We're seeking passionate tech enthusiasts to provide exceptional remote support to our diverse client base across Baltimore. Enjoy flexible hours while troubleshooting cutting-edge systems and making tangible impacts on user satisfaction. This role offers the perfect blend of technical challenge and customer-centric work, with opportunities to grow your expertise in cloud technologies and cybersecurity. Our collaborative team environment values innovation and continuous learning, making this ideal for tech-savvy individuals seeking meaningful part-time work.
Responsibilities
- Diagnose and resolve hardware/software issues via remote desktop tools and phone support
- Install, configure, and maintain network systems, printers, and peripherals
- Document technical solutions using ticketing systems like Zendesk or Jira
- Train users on new technologies and provide cybersecurity best practices guidance
- Collaborate with senior engineers on complex system integration projects
- Monitor system performance and proactively address potential vulnerabilities
- Conduct periodic system audits and maintenance tasks
Qualifications
- 2+ years of technical support experience with remote troubleshooting
- Proficiency in Windows/Mac OS, networking fundamentals, and cloud platforms
- CompTIA A+ or equivalent certification preferred
- Exceptional communication skills with ability to explain technical concepts clearly
- Experience with helpdesk ticketing systems and remote access tools
- Strong problem-solving skills with analytical mindset
- Ability to work independently with minimal supervision
- Valid Maryland driver's license (occasional onsite support may be required)