Job Description
Join our award-winning remote team as a Tech Support Specialist in Lubbock, TX! We're seeking a passionate problem-solver to deliver exceptional technical support to clients nationwide. Enjoy the flexibility of remote work while making a real impact in a growing tech company.
Why TechSolve Solutions? We offer competitive benefits, career growth opportunities, and a collaborative culture that values innovation. As a remote-first company, we provide all necessary equipment and foster a supportive virtual environment.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote desktop
- Document cases accurately in our CRM system and maintain ticket SLAs
- Train users on new technologies and best practices
- Collaborate with Tier 2 engineers for complex escalations
- Monitor system performance and proactively address potential issues
- Contribute to knowledge base articles and process improvements
Qualifications
- 2+ years of technical support experience (helpdesk/desktop support)
- Expertise in Windows/macOS troubleshooting and networking fundamentals
- CompTIA A+ or equivalent certification preferred
- Exceptional written/verbal communication skills
- Ability to work independently in a remote setting
- Experience with ticketing systems (Zendesk/Jira) and remote access tools
- Strong problem-solving abilities and customer focus