Job Description
Launch Your IT Career with Paid Training!
Join our award-winning team as a Remote Tech Support Specialist in Chandler, AZ. We provide comprehensive paid training to transform passionate beginners into certified IT professionals. No prior experience required – just your dedication and problem-solving skills.
Enjoy 100% remote work flexibility while supporting cutting-edge technology for Fortune 500 clients. Our program includes mentorship, certification prep, and career advancement pathways. Work from anywhere in the US while being part of our Chandler-based innovation hub.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide exceptional customer service via phone, chat, and email
- Document troubleshooting steps and solutions in ticketing systems
- Collaborate with senior engineers on complex technical escalations
- Conduct system updates and security patches for client environments
- Maintain accurate knowledge base documentation
- Participate in ongoing training to stay current with technologies
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and troubleshooting aptitude
- Strong written and verbal communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Self-motivated with excellent time management
- Reliable home office setup with high-speed internet