Job Description
Join NexusTech Solutions as a Senior Remote Tech Support Specialist and become the backbone of our cutting-edge IT infrastructure. We're seeking a passionate professional to deliver exceptional technical support to our clients in Chula Vista and beyond. Enjoy the flexibility of remote work while making a tangible impact in a dynamic, growth-oriented environment. Our comprehensive benefits package includes health insurance, 401k matching, and professional development stipends.
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows, macOS, and Linux systems
- Provide exceptional remote customer support via phone, email, and ticketing systems
- Document technical solutions with detailed knowledge base entries
- Collaborate with engineering teams to escalate critical infrastructure issues
- Maintain security protocols for all client systems and data
- Train clients on best practices for digital security and efficiency
Qualifications
- 5+ years of experience in enterprise-level technical support
- Expertise in networking fundamentals (TCP/IP, DNS, DHCP)
- Proficiency with remote support tools (TeamViewer, AnyDesk, Splashtop)
- CompTIA A+/Network+ certifications required
- Strong written and verbal communication skills
- Experience with ticketing systems (Zendesk, ServiceNow)
- Ability to work independently with minimal supervision