Job Description
Join TechGuard Solutions' elite night shift support team and earn premium compensation while serving critical infrastructure. We're seeking dedicated professionals to maintain 24/7 system reliability for Fortune 500 clients in Riverside's thriving tech corridor. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a collaborative environment.
What We Offer:
• Premium night shift differential ($8/hour extra)
• Comprehensive health/dental/vision coverage
• 401(k) with 6% employer match
• Paid certification training
• Tuition reimbursement program
Responsibilities
- Provide Tier 3 technical support for enterprise systems during night shift (10 PM - 6 AM)
- Monitor and resolve critical infrastructure alerts across cloud/on-prem environments
- Document incident reports using Jira with SLA adherence
- Collaborate with global teams during major incident escalations
- Conduct nightly system health checks and preventive maintenance
- Mentor junior staff on troubleshooting methodologies
- Implement automation scripts for recurring tasks
Qualifications
- 3+ years in enterprise IT support or systems administration
- Expertise in Windows Server, Linux, and AWS/Azure environments
- CompTIA Security+ or equivalent certification required
- Strong scripting skills (Python/PowerShell/Bash)
- Experience with monitoring tools (Splunk, Datadog, Nagios)
- Ability to work independently with minimal supervision
- Excellent written communication skills for incident documentation
- Flexibility to work rotating weekends as needed