Job Description
Join TechSolutions Inc. as a Night Shift Support Specialist and earn an immediate $3,000 sign-on bonus! We're seeking dedicated professionals to provide exceptional technical support during overnight hours. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. This role is perfect for night owls who thrive in fast-paced technical environments and want to jumpstart their career with an upfront bonus.
Responsibilities
- Provide 24/7 technical support via phone, email, and chat for enterprise clients
- Diagnose and resolve hardware, software, and network issues remotely
- Document all interactions and resolutions in ticketing systems
- Collaborate with global support teams during complex escalations
- Monitor system health and perform proactive maintenance tasks
- Train users on new technologies and best practices
- Maintain high customer satisfaction scores (CSAT >90%)
Qualifications
- Minimum 2 years in technical support or IT operations
- Proficiency with Windows/Linux systems and networking fundamentals
- Experience with ticketing systems (Jira, ServiceNow, or Zendesk)
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- CompTIA A+ or similar certification preferred
- Flexibility to work overnight shifts (11 PM - 7 AM)