Job Description
Join our elite night shift support team in Denver where cutting-edge technology meets exceptional service! We're seeking a dedicated Night Shift Support Specialist to provide critical technical assistance to our clients. As part of our commitment to your success, we provide all necessary equipment – including high-performance laptops, ergonomic peripherals, and secure communication tools – so you can focus on delivering outstanding support without worrying about hardware costs. This full-time position offers competitive compensation, comprehensive benefits, and a collaborative environment designed for professional growth.
Responsibilities
- Deliver 24/7 remote technical support via phone, chat, and ticketing systems for enterprise clients
- Diagnose and resolve hardware/software issues across Windows, macOS, and Linux environments
- Monitor system health and proactively address potential security vulnerabilities
- Document all support interactions using our CRM and knowledge base systems
- Collaborate with cross-functional teams to resolve complex technical escalations
- Conduct periodic system maintenance and performance optimization
- Provide on-call rotation support during critical incidents
Qualifications
- 2+ years of experience in technical support or IT operations
- Proficiency with remote desktop tools (TeamViewer, AnyDesk, etc.) and ticketing systems
- Strong troubleshooting skills across network, hardware, and software platforms
- CompTIA A+ or equivalent certification preferred
- Excellent written and verbal communication skills
- Ability to work independently in a fast-paced night shift environment
- Basic knowledge of cloud services (AWS, Azure, GCP)
- Valid US driver's license (for occasional on-site visits)