Job Description
Immediate Hire Night Shift Support Specialist Needed in Chula Vista! Join our dynamic team and become the backbone of our 24/7 operations. We're seeking a tech-savvy professional to provide exceptional remote and on-site support during overnight hours. This role offers competitive compensation, comprehensive benefits, and rapid onboarding for the right candidate.
Why Join Us? Work in a collaborative environment with cutting-edge technology, flexible scheduling options, and opportunities for career advancement. Your expertise will directly impact our clients' success while enjoying a supportive team culture.
Responsibilities
- Monitor and respond to technical support tickets, system alerts, and client requests during night shift hours
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Perform proactive system maintenance, updates, and security checks
- Document all incidents, resolutions, and procedures in the ITSM platform
- Collaborate with day shift team for seamless handover and knowledge transfer
- Provide exceptional remote support via phone, chat, and remote access tools
- Escalate critical issues to senior engineers with detailed context
Qualifications
- 1+ years of technical support experience (helpdesk/desktop support)
- Proficiency in troubleshooting Windows, macOS, and network connectivity
- Strong customer service skills with ability to remain calm under pressure
- Experience with ITSM tools (ServiceNow, Jira, or similar)
- CompTIA A+ or equivalent certification preferred
- Ability to work independently and prioritize tasks during off-hours
- Flexibility to adapt to changing priorities and emergency situations
- Valid California driver's license (for occasional on-site visits)