Job Description
Join TechGuard Solutions' elite night shift team and become the backbone of our 24/7 operations! We're urgently seeking dedicated Night Shift Support Specialists to ensure seamless service delivery while our clients rest. This high-impact role offers competitive compensation, comprehensive benefits, and career growth opportunities in Scottsdale's thriving tech corridor. Work alongside industry experts in a collaborative environment that values your expertise and rewards your commitment.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Monitor and resolve system alerts, security incidents, and performance issues
- Document all support tickets with detailed resolution notes and preventive measures
- Collaborate with global teams during critical outages and major incident response
- Conduct proactive system health checks and maintenance during off-peak hours
- Train junior staff on support protocols and escalation procedures
Qualifications
- Minimum 2 years of IT support experience in high-volume environments
- Proficiency with Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for network, hardware, and software issues
- CompTIA Security+ or equivalent certification preferred
- Ability to work independently with minimal supervision during night shifts
- Excellent written and verbal communication skills
- Valid Arizona driver's license for occasional on-site visits