Job Description
Join InnovateTech Solutions as a Part-Time Remote Tech Support Specialist and become the hero behind our seamless digital experiences! We're seeking a tech-savvy professional to deliver exceptional remote support to our clients in the Research Triangle area. This flexible role (20-25 hours/week) offers competitive compensation, growth opportunities, and the freedom to work from anywhere while making a tangible impact.
Our ideal candidate thrives in dynamic environments, excels at diagnosing complex issues, and possesses exceptional communication skills. You'll be the first point of contact for resolving hardware/software challenges, ensuring client satisfaction, and maintaining our reputation for excellence. If you're passionate about technology and helping others succeed, this is your perfect career move!
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools (TeamViewer, Zoho Assist)
- Provide exceptional customer support via phone, email, and chat for Windows/macOS environments
- Install, configure, and troubleshoot network devices (routers, switches, firewalls)
- Document all interactions in ServiceNow with detailed ticket resolution steps
- Collaborate with Tier 2 engineers for complex escalations
- Conduct remote security audits and implement best practices
- Maintain inventory of IT assets and software licenses
Qualifications
- 2+ years of remote tech support experience with Windows/macOS
- CompTIA A+ or equivalent certification (preferred)
- Proficiency in networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Zendesk)
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- High-speed internet connection required