Job Description
Join CyberCore Solutions as a Remote Tech Support Specialist and transform how businesses navigate IT challenges. We're seeking passionate tech enthusiasts to deliver exceptional remote support from the comfort of their Baltimore-area homes. Enjoy competitive compensation, comprehensive benefits, and a collaborative culture that values innovation. As a key member of our IT team, you'll empower clients with cutting-edge solutions while growing your expertise in a dynamic environment.
Responsibilities
- Provide Tier 2/3 remote technical support via phone, chat, and ticketing systems
- Diagnose and resolve complex hardware/software issues across Windows/macOS environments
- Deploy and configure cloud-based solutions (Microsoft 365, Google Workspace)
- Document troubleshooting processes and create knowledge base articles
- Collaborate with network and security teams on escalated incidents
- Conduct remote system audits and performance optimization
Qualifications
- 3+ years of remote IT support experience with Windows/macOS troubleshooting
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in remote support tools (TeamViewer, LogMeIn, or ConnectWise)
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent written/verbal communication skills
- Experience with ServiceNow or similar ticketing systems