Job Description
Join Cincinnati Tech Innovations as a Remote Tech Support Specialist and become the hero behind our clients' seamless digital experiences. We're seeking a customer-obsessed professional to deliver exceptional technical support while working fully remotely from Cincinnati. Enjoy flexible hours, competitive benefits, and the opportunity to solve complex challenges while making a tangible impact. If you're passionate about technology and thrive in a dynamic, remote-first environment, apply today to join our award-winning IT support team.
Responsibilities
- Provide Tier 2/3 technical support via phone, email, and remote desktop for enterprise clients
- Diagnose and resolve hardware, software, and network issues across Windows, macOS, and mobile platforms
- Document troubleshooting steps, solutions, and customer interactions in Salesforce
- Collaborate with engineering teams to escalate complex infrastructure and security incidents
- Conduct proactive system health checks and performance optimization for client environments
- Maintain deep expertise in cloud platforms (AWS/Azure) and SaaS applications
Qualifications
- 3+ years of enterprise-level technical support experience in a remote environment
- CompTIA A+, Network+, or Security+ certification required
- Expert knowledge of Windows 10/11, macOS, Active Directory, and TCP/IP networking
- Experience with remote support tools (TeamViewer, AnyConnect, or ConnectWise)
- Strong analytical skills and ability to multitask in fast-paced situations
- Excellent written and verbal communication skills with customer-centric mindset
- Must reside in Cincinnati, OH area for occasional on-site collaboration