Job Description
We are Urgently Hiring a dedicated Remote Tech Support Specialist to join our dynamic team in Detroit, MI. If you have a passion for problem-solving and want to work from the comfort of your home while helping businesses thrive, this is your opportunity.
Why Apply?
- Work from anywhere in the US.
- Competitive salary with growth potential.
- Comprehensive training provided.
Join us and become the face of our technical excellence.
Responsibilities
- Resolve Technical Issues: Diagnose and troubleshoot hardware, software, and network problems for clients remotely.
- Customer Communication: Provide clear, concise, and friendly support via phone, chat, and email to ensure high customer satisfaction.
- Documentation: Maintain accurate records of technical issues, resolutions, and customer interactions in the internal knowledge base.
- System Maintenance: Assist in the installation, configuration, and maintenance of IT systems and peripherals.
- Remote Collaboration: Work closely with engineering and development teams to escalate complex issues and suggest improvements.
- Training Support: Guide non-technical users through complex processes to empower them to self-solve future issues.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Experience: 1+ years of experience in a Help Desk or Technical Support role (Entry-level candidates with strong aptitude considered).
- Technical Skills: Proficiency in Windows and macOS operating systems; familiarity with remote desktop tools (e.g., TeamViewer, AnyDesk).
- Communication: Exceptional verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Internet: A reliable high-speed internet connection is mandatory for remote work.
- Problem Solving: Strong analytical thinking and ability to troubleshoot under pressure.