Job Description
Are you a tech-savvy problem solver looking for a flexible career from home? Apex Support Solutions is seeking dedicated Remote Technical Support Specialists to join our growing team in Durham, NC. We are proud to provide all necessary equipment to ensure you have a seamless work-from-home experience.
In this role, you will be the first line of defense for our clients, delivering exceptional technical assistance and ensuring their technology works seamlessly. If you thrive in a fast-paced environment and love helping others, we want to hear from you.
Responsibilities
- Provide top-tier technical support to customers via phone, email, and live chat.
- Diagnose and troubleshoot hardware and software issues for a diverse range of devices.
- Guide clients through complex technical procedures with patience and clarity.
- Document all customer interactions and technical resolutions in our CRM system.
- Collaborate with senior technicians to resolve escalated and complex tickets.
- Maintain a high level of customer satisfaction (CSAT) and adhere to service level agreements (SLAs).
- Stay updated on the latest technology trends and internal software updates.
Qualifications
- High school diploma or GED required.
- Previous experience in a technical support, help desk, or call center role is preferred.
- Strong problem-solving and analytical thinking skills.
- Excellent written and verbal communication abilities.
- Basic understanding of operating systems (Windows, macOS) and networking concepts.
- Ability to work independently in a remote environment with high productivity.
- Reliable high-speed internet and a dedicated workspace.