Job Description
Are you a tech-savvy problem solver looking for the perfect remote opportunity? Apex Tech Solutions is expanding our elite support team and is seeking a dedicated Remote Tech Support Specialist to join us from Jersey City, NJ.
We believe that working from home should be seamless and comfortable. That's why we provide top-tier equipmentâincluding the latest laptops, noise-canceling headsets, and ergonomic accessoriesâso you can focus entirely on helping our clients.
In this role, you will serve as the first line of defense for our enterprise clients, resolving technical issues with speed and empathy. If you are ready to advance your career in a dynamic, supportive environment with equipment provided, apply today.
Responsibilities
- Provide remote technical support via phone, chat, and email to resolve hardware and software issues.
- Diagnose and troubleshoot connectivity problems, operating system errors, and peripheral device failures.
- Install, configure, and update software applications and drivers for remote clients.
- Document all customer interactions and technical resolutions in our CRM system.
- Collaborate with senior engineers to escalate complex technical issues and ensure client satisfaction.
- Maintain a professional and positive demeanor while managing high volumes of inbound support tickets.
Qualifications
- High school diploma or GED required; Associateâs degree in Information Technology or related field is a plus.
- Minimum of 1-2 years of experience in a technical support or helpdesk role.
- Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and troubleshooting protocols.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Self-motivated and able to work independently in a remote setting.
- Must be legally authorized to work in the United States.