Job Description
Join our dynamic remote tech support team and enjoy the freedom of flexible hours while making a real impact! At NexusTech Solutions, we empower professionals to deliver exceptional customer support from anywhere in Fresno County. As a Remote Tech Support Specialist, you'll be the hero behind the scenes, resolving technical challenges with expertise and empathy. We offer competitive compensation, comprehensive benefits, and a culture that values work-life balance. If you're passionate about technology and thrive in autonomous environments, apply today to transform your career!
Responsibilities
- Deliver remote technical assistance via phone, chat, and email for software/hardware issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Document all interactions using our ticketing system with precision and clarity
- Collaborate with cross-functional teams to escalate complex technical challenges
- Proactively identify opportunities to improve customer experience and support workflows
- Maintain up-to-date knowledge of emerging technologies and best practices
- Provide onboarding and training for new software/hardware deployments
Qualifications
- 3+ years of experience in remote IT support or helpdesk environments
- Proficiency with Windows, macOS, Linux, and mobile OS troubleshooting
- Strong knowledge of networking fundamentals (TCP/IP, DNS, VPN)
- Certifications (CompTIA A+, Network+, or Microsoft 365) preferred
- Exceptional communication skills with ability to translate technical concepts
- Experience with remote support tools (TeamViewer, AnyDesk, or similar)
- Ability to work independently with minimal supervision during flexible hours
- High-speed home internet connection and dedicated workspace