Job Description
Are you a tech-savvy problem solver looking for a rewarding career from the comfort of your home in Glendale, AZ? Apex Digital Solutions is seeking a dedicated Remote Tech Support Specialist to join our elite customer service team.
We offer a competitive base salary plus a generous sign-on bonus for qualified candidates. You will be the first line of defense for our clients, ensuring seamless technology experiences through remote troubleshooting and exceptional customer service.
Why Join Us?
- 100% Remote Work Opportunity (Glendale, AZ Based)
- Sign-On Bonus upon successful completion of probation
- Comprehensive Health, Dental, and Vision Insurance
- Paid Training and Professional Development
Responsibilities
- Provide high-quality remote technical support via phone, chat, and remote desktop tools.
- Diagnose, troubleshoot, and resolve hardware and software issues for end-users.
- Document all customer interactions, issues, and resolutions in our CRM system.
- Guide customers through complex technical processes with patience and clarity.
- Collaborate with internal engineering teams to escalate and resolve complex tickets.
- Maintain a high level of customer satisfaction and adhere to service level agreements (SLAs).
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- 1-3 years of experience in technical support, IT help desk, or customer service.
- Strong knowledge of Windows, macOS, and mobile operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently in a remote environment.
- Available to work flexible hours, including evenings and weekends.