Job Description
Join our dynamic team as a Remote Tech Support Specialist in Nashville! We're seeking an immediate hire to deliver exceptional technical assistance to clients across the United States. This fully remote role offers the flexibility to work from home while making a significant impact on our clients' digital experiences. Enjoy competitive compensation, comprehensive benefits, and a supportive environment where your IT expertise thrives.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote access for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Document all interactions and resolutions using ticketing systems (Zendesk/Jira)
- Collaborate with senior engineers on complex escalations
- Conduct remote device installations and configuration updates
- Train users on security best practices and system utilization
- Monitor system health and proactively address potential issues
Qualifications
- 2+ years of technical support experience in a remote environment
- Proficiency with Windows/macOS, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA A+ or equivalent certification required
- Strong diagnostic skills with networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems and remote desktop tools (TeamViewer/RDP)
- Exceptional communication skills with ability to translate technical concepts
- Ability to work independently with minimal supervision
- Must reside in Nashville, TN area for timezone alignment