Job Description
Are you a tech-savvy professional looking for a flexible career in the heart of Florida? Apex Tech Systems is urgently hiring a Remote Technical Support Specialist based in Miami.
We are revolutionizing the customer support experience and need driven individuals to join our distributed team. Unlike traditional roles, we value your productivity over your commute. We provide a fully equipped home office, ensuring you have the best tools to succeed from day one.
Why Apply?
- Equipment Provided: We supply the laptop, monitor, peripherals, and ergonomic setup.
- Flexible Schedule: Work from the comfort of your Miami home.
- Growth Opportunity: Clear paths for advancement within the tech industry.
If you are ready to join a forward-thinking company that invests in its people, apply today.
Responsibilities
- Provide exceptional technical support and troubleshooting via phone, email, and chat.
- Configure and troubleshoot hardware and software for remote clients.
- Document technical issues and resolutions in our CRM system.
- Maintain a professional and positive demeanor during high-volume support interactions.
- Collaborate with the IT team to resolve complex system-level issues.
- Ensure 100% client satisfaction through effective communication.
Qualifications
- High school diploma or equivalent (Associate’s degree in IT or related field preferred).
- Basic knowledge of Windows, macOS, and mobile operating systems.
- Reliable high-speed internet connection (minimum 25 Mbps).
- Strong verbal and written communication skills in English.
- Ability to work independently and manage time effectively.
- Must reside within the greater Miami metropolitan area.