Job Description
Launch your tech career with our comprehensive paid training program! Join our award-winning remote support team and become a trusted technical advisor. We're seeking motivated individuals in Raleigh, NC to provide exceptional customer service while troubleshooting complex IT systems. Enjoy flexible remote work, career advancement opportunities, and industry-recognized certifications. No prior experience required – we invest in your growth!
Responsibilities
- Resolve hardware/software issues via phone, chat, and remote access
- Document cases using ticketing systems (ServiceNow/Jira)
- Train users on cloud applications and security protocols
- Collaborate with Tier 2 engineers on escalations
- Conduct system audits and preventive maintenance
- Maintain 95%+ customer satisfaction metrics
- Participate in continuous skill development sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet troubleshooting skills
- Excellent written/verbal communication abilities
- Problem-solving mindset with attention to detail
- Ability to work independently in remote environment
- Customer service experience (tech support a plus)
- CompTIA A+ certification (provided upon hire)