Job Description
Join TechSolve Solutions and transform your career with our remote tech support role in Houston, TX! Enjoy the freedom of working from home while providing exceptional IT support to clients across the nation. With weekly paychecks, you'll experience unmatched financial flexibility. We're seeking a motivated tech enthusiast to join our innovative team and deliver world-class remote support.
Why TechSolve Solutions?
- Weekly direct deposit for immediate financial relief
- 100% remote work with flexible scheduling
- Cutting-edge tech and continuous learning opportunities
- Comprehensive benefits package (health, dental, vision)
- Growth-focused career path with advancement potential
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, OS, and application problems
- Install, configure, and maintain virtual desktop infrastructure (VDI)
- Document all support tickets and resolutions in CRM systems
- Collaborate with cross-functional teams to resolve complex technical issues
- Conduct remote system audits and security vulnerability assessments
- Maintain up-to-date knowledge on emerging technologies and best practices
Qualifications
- Associate's degree in IT or equivalent certification (CompTIA A+, Network+)
- 2+ years of experience in remote desktop support or helpdesk roles
- Proficiency in Windows OS, Active Directory, and cloud platforms (Azure/O365)
- Strong troubleshooting skills for hardware, software, and network issues
- Excellent written and verbal communication with customer-centric approach
- Experience with ticketing systems (ServiceNow, Jira) and remote access tools
- Ability to work independently and manage multiple priorities in a remote environment