Job Description
Join TechSolve Solutions as a Remote Technical Support Specialist and become part of a dynamic team dedicated to delivering exceptional IT support. We provide all necessary equipment, so you can focus on what you do best—solving technical challenges and helping our clients succeed. Enjoy the flexibility of remote work while making a real impact in the tech industry.
Responsibilities
- Provide remote technical support to clients via phone, email, and chat
- Troubleshoot and resolve hardware and software issues efficiently
- Install and configure computer systems, networks, printers, and scanners
- Maintain and update documentation of technical issues and resolutions
- Collaborate with the IT team to ensure efficient service delivery
- Monitor system performance and report any issues
Qualifications
- High school diploma or equivalent; associate's degree in IT or related field preferred
- 1+ years of experience in technical support or help desk role
- Strong knowledge of computer hardware, software, and networking
- Excellent problem-solving and communication skills
- Ability to work independently and manage multiple tasks
- Experience with remote support tools (e.g., TeamViewer, LogMeIn)
- CompTIA A+ certification is a plus