Job Description
Join the Future of Remote Work in Jacksonville, FL
Are you a problem-solver looking for a stable, full-time remote position? Apex Tech Solutions is seeking a dedicated Technical Support Specialist to join our elite team. We are committed to making remote work accessible to everyone, which is why we offer a 100% Equipment Provided benefit package.
We provide all necessary hardware, including a high-performance laptop, noise-canceling headset, and ergonomic monitor, so you can focus on delivering exceptional customer service without the financial burden of setting up your home office.
Why Apply?
- Equipment Provided: We cover the cost of all work equipment.
- Remote Flexibility: Work from the comfort of your home in Jacksonville, FL.
- Competitive Pay: Salary range of $45,000 - $60,000 based on experience.
- Professional Growth: Clear pathways for advancement within the company.
If you are ready to launch your career with a company that invests in your success, apply today.
Responsibilities
- Deliver top-tier technical support to customers via phone, email, and live chat.
- Diagnose and resolve hardware and software issues for remote users.
- Configure and manage employee accounts, permissions, and access protocols.
- Maintain accurate and detailed records of all support tickets and interactions.
- Collaborate with the IT team to identify trends and improve internal processes.
- Ensure strict adherence to company security and privacy policies.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- 1-2 years of experience in technical support, help desk, or customer service.
- Basic knowledge of Windows, macOS, and common office software applications.
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Reliable high-speed internet connection and a dedicated workspace.
- Ability to work independently and manage time effectively in a remote environment.