Job Description
We are looking for a dedicated and detail-oriented Remote Technical Support Specialist to join our elite team in Seattle, WA. In this role, you will play a critical part in ensuring our clients receive seamless technical assistance during our peak weekend hours. If you are a problem-solver who thrives on autonomy and wants to enjoy a perfect work-life balance, we want to meet you.
At Zenith Tech Solutions, we believe in empowering our employees with the tools they need to succeed. You will be working in a fully remote environment, supported by cutting-edge collaboration software, with a culture that values flexibility, transparency, and continuous growth.
Why You'll Love This Role:
- Flexible Schedule: Enjoy your weekdays free while contributing to our weekend operations.
- Competitive Compensation: Earn a salary between $65k and $85k USD.
- Remote Freedom: Work from the comfort of your home in the Seattle area.
Responsibilities
- Provide expert technical troubleshooting for complex hardware, software, and network issues via remote support tools.
- Manage and resolve a high volume of customer tickets with a focus on first-contact resolution and accuracy.
- Document all technical interactions, resolutions, and client feedback within the CRM system.
- Collaborate with the engineering team to escalate critical bugs and provide feedback on user experience.
- Maintain a high standard of professionalism and empathy when communicating with clients during high-pressure periods.
- Stay updated on the latest technology trends and internal processes to provide the best support possible.
Qualifications
- Minimum of 3 years of experience in IT support, helpdesk, or customer service roles.
- Strong understanding of operating systems (Windows, macOS, Linux) and network protocols.
- Ability to work independently in a remote setting during weekend shifts (Saturday and Sunday).
- Excellent written and verbal communication skills with a customer-centric approach.
- Must be legally authorized to work in the United States and reside within the Seattle, WA area.
- High-speed internet connection and a dedicated workspace are required.