Job Description
Are you looking for a stable career with the flexibility of working from home? TechHorizon Solutions is currently hiring a dedicated Remote Technical Support Specialist based in the San Jose, CA area. We offer a competitive hourly rate and guarantee weekly pay for all full-time employees. Join our team and enjoy the best of both worlds: the professional environment of a top-tier tech firm and the comfort of your own home office.
Why Choose TechHorizon?
- Weekly Paycheck: Get paid every Friday without fail.
- Remote Work: Eliminate your commute and work from anywhere in San Jose.
- Professional Growth: Opportunities for advancement within the IT department.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and live chat.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Document all customer interactions and resolutions in the CRM system.
- Collaborate with senior engineers to escalate and resolve complex technical tickets.
- Maintain a high level of customer satisfaction and retention metrics.
- Stay updated on the latest technology trends and internal tools.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or Computer Science preferred.
- Minimum of 1-2 years of experience in customer support or a technical help desk role.
- Strong problem-solving skills and the ability to think on your feet.
- Reliable home internet connection and a quiet, dedicated workspace.
- Proficiency in Microsoft Office Suite and ticketing systems (e.g., Zendesk, Jira).