Job Description
Are you seeking a stable, rewarding career in San Antonio, TX or the greater New York area? Join ApexTech Solutions as a Remote Technical Support Specialist. We offer a competitive hourly rate with weekly pay and the flexibility to work entirely from home. We are seeking detail-oriented professionals to help our clients resolve technical issues via phone and chat.
As a remote team member, you will be the first line of defense for our clients, ensuring seamless operations from the comfort of your home office. This is an excellent opportunity for those looking to advance their career in the IT sector without the commute.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and chat.
- Troubleshoot hardware, software, and network connectivity issues.
- Document customer interactions and resolutions in our CRM system.
- Assist clients with password resets and account access.
- Collaborate with the engineering team to escalate complex issues.
- Stay updated on new software updates and company policies.
Qualifications
- High school diploma or equivalent; Associate degree preferred.
- Proven experience in customer support or technical helpdesk roles.
- Strong problem-solving skills and patience.
- Basic knowledge of Windows, macOS, and mobile operating systems.
- Excellent verbal and written communication skills.
- Must have a reliable high-speed internet connection and a quiet workspace.