Job Description
We are looking for a dedicated Customer Support Representative to join our 100% remote team, specializing in weekend shifts. If you are located in San Antonio, Texas, or anywhere in Georgia, and you thrive in a flexible environment, we want to hear from you.
In this role, you will be the first point of contact for our clients, ensuring their inquiries are resolved efficiently and professionally during our off-peak hours. This is an excellent opportunity for those seeking a stable, long-term career with a modern tech company.
Responsibilities
- Provide exceptional customer service via phone, email, and chat during weekend shifts.
- Resolve technical issues and answer product-related questions with high accuracy.
- Log all support tickets and interactions into the CRM system accurately.
- Collaborate with the weekday team to ensure seamless continuity of support.
- Identify and escalate complex issues to senior management when necessary.
- Maintain a high level of product knowledge to assist customers effectively.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or technical support is preferred.
- Must have a reliable high-speed internet connection and a quiet workspace.
- Strong written and verbal communication skills.
- Ability to work weekends (Saturday and Sunday) as required.
- Familiarity with remote work tools such as Zoom, Slack, or Microsoft Teams.