Job Description
Join TechConnect Solutions as a Remote Weekend Customer Support Specialist and deliver exceptional service while enjoying flexible weekend hours from the comfort of your home. We're seeking tech-savvy professionals to support our growing client base in San Antonio's thriving tech sector. This role offers competitive compensation, comprehensive training, and opportunities for career advancement.
Responsibilities
- Provide responsive technical support via phone, email, and chat for enterprise software clients
- Troubleshoot complex system issues using remote diagnostic tools
- Document interactions in CRM systems with detailed case notes
- Collaborate with Tier 2 engineers for escalated technical resolution
- Maintain 95%+ customer satisfaction metrics through personalized support
- Contribute to knowledge base articles for common weekend challenges
Qualifications
- 2+ years of technical customer support experience
- Proficiency in remote desktop tools (TeamViewer, AnyDesk)
- Weekend availability (Saturday/Sunday 8am-6pm CST)
- Strong troubleshooting skills for SaaS platforms
- Excellent written and verbal communication abilities
- High-speed home internet connection (50+ Mbps)
- CompTIA A+ or equivalent certification preferred