Job Description
Join Coastal Connect Solutions as a Remote Weekend Customer Support Specialist and transform your weekend into a rewarding career opportunity. We're seeking tech-savvy professionals to deliver exceptional service from the comfort of their home office in Virginia Beach.
This role offers unmatched flexibility while supporting our growing client base with technical inquiries, account management, and troubleshooting. Enjoy competitive pay, comprehensive training, and a vibrant virtual team environment – all while maintaining your weekday schedule.
Be part of a company that values work-life balance and invests in remote talent. Apply today to start your journey with us!
Responsibilities
- Resolve customer inquiries via phone, email, and chat during weekend shifts (Sat-Sun)
- Utilize CRM tools to document interactions and maintain accurate case records
- Troubleshoot technical issues for digital products and services
- Collaborate with weekday teams to ensure seamless customer experience
- Meet performance metrics including resolution time and satisfaction scores
- Participate in ongoing virtual training on products and processes
Qualifications
- 2+ years customer service or technical support experience
- Proficiency with remote work tools (Zoom, Slack, CRM platforms)
- Strong problem-solving abilities and conflict resolution skills
- High-speed internet and dedicated home office setup
- Ability to work independently with minimal supervision
- Excellent communication skills and professional phone etiquette
- Flexibility to cover weekend shifts as scheduled